For the purposes of this section, Personal Information will be understood in accordance with the definition provided in the Protection of Personal Information Act, Act 4 of 2013 (“the Act”). We also subscribe to the principles for electronically collecting personal information outlined in the Act, and the further legislation referred to therein. We endeavour to ensure the quality, accuracy and confidentiality of Personal Information in our possession.
The purpose of this policy is to be transparent and describe the way that we manage your personal information.
This Policy applies to you (the User) if you are:
a) A visitor to our website; or
b) A user/costumer/partner who registers an account with us by completing the appropriate forms or registration process to access our services provided.
Grounds for data collection
a) The performance of our contractual obligations towards you,
b) Informing you of changes made to our website,
c) Providing you with our services,
d) For the provision of marketing related services to you by us,
e) Responding to any queries or requests you may have,
f) Developing a more direct and substantial relationship with you,
g) Developing an online profile,
h) Understanding general user trends and patters,
i) The creation and development of market data profiles,
j) To protect our legitimate interests,
k) For security, administrative and legal processes,
l) And for compliance with legal and financial regulatory obligations to which we are subject.
What information we collect?
We collect two types of data and information from Users, when utilizing our website, using our services or otherwise if your information is submitted to us through lead generation services.
The first type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via your use of the Site (“Non-Personal Information”). We are not aware of the identity of a User from which the Non-personal Information was collected. Non-personal Information which is being collected may include your aggregated usage information and technical information transmitted by your device, including certain software and hardware information (e.g., the type of browser and operating system your device uses, language preference, access time, etc.) to enhance the functionality of our Site. We may also collect information on your activity on the Site (e.g., pages viewed, online browsing, clicks, actions, etc.).
The second type of information is Personal Information which is individually identifiable information, namely information that identifies an individual or may with reasonable effort identify an individual. Such information includes:
a) Device Information: We collect Personal Information from your device. Such information includes geolocation data, IP address, unique identifiers (e.g., MAC address and UUID) and other information which relates to your activity through the Site.
b) Registration information: When you register a profile on our Site you will be asked to provide us with certain details such as: Full Names, Surname, E-mail Address, Physical Address, Phone Number, Preferred Language, Business Name, Business Registration Number, and other relevant information necessary to complete your profile on our website.
How do we collect information about you?
We receive your Personal Information from various sources:
a) When you voluntarily provide us your personal details to register a profile on our Site.
b) When you use or access our Site in connection with your usage of our services.
c) From third party providers, services, and public registers (for example, traffic analytics vendors).
What do we do with the information we collect from you?
We will not sell, share, or rent your Personal Information to any third party or use your e-mail address for unsolicited mail. Any emails sent by us will only be in connection with the provision of our services and/or the marketing thereof.
We will not collect, use, or disclose any sensitive information (such as information about racial and ethnic origins or political or religious beliefs, where relevant), except with your specific consent or in circumstances permitted by law.
We may use the information for the following:
a) Communicating with you – sending you notices regarding our services, providing you with technical information and responding to any customer service issue you may have.
b) To communicate with you and to keep you informed of our latest updates and services.
c) To serve you advertisements when you use our Site (see more under “Advertisements”).
d) To market our websites and products (see more under “Marketing”).
e) Conducting statistical and analytical purposes, intended to improve the Site.
f) For security, administrative and legal processes.
In addition to the different uses listed above, we may transfer or disclose Personal Information to our subsidiaries, affiliated companies, and subcontractors.
a) Hosting and operating our Site.
b) Providing you with our services, including providing a personalized display of our Site.
c) Storing and processing such information on our behalf.
d) Serving you with advertisements and assist us in evaluating the success of our advertising campaigns and help us retarget any of our users.
e) Providing you with marketing offers and promotional materials related to our Site and services.
f) Performing research, technical diagnostics, or analytics.
We may also disclose information if we have good faith to believe that disclosure of such information is helpful or reasonably necessary to: (i) comply with any applicable law, regulation, legal process or governmental request; (ii) enforce our policies (including our Agreement), including investigations of potential violations thereof; (iii) investigate, detect, prevent, or take action regarding illegal activities or other wrongdoing, suspected fraud or security issues; (iv) to establish or exercise our rights to defend against legal claims; (v) prevent harm to the rights, property or safety of us, our users, yourself or any third party; or (vi) for the purpose of collaborating with law enforcement agencies and/or in case we find it necessary in order to enforce intellectual property or other legal rights.
a) You may request to:
b) Receive confirmation as to whether personal information concerning you are being processed, and access your stored personal information, together with supplementary information.
c) Receive a copy of personal information you directly volunteer to us in a structured, commonly used, and machine-readable format.
d) Request rectification of your personal information that is in our control.
e) Request erasure of your personal information.
f) Object to the processing of personal information by us.
g) Request to restrict processing of your personal information by us.
h) Lodge a complaint with a supervisory authority.
However, please note that these rights are not absolute, and may be subject to our own legitimate interests and regulatory requirements.
If you wish to exercise any of these rights, or receive more information, please contact our Data Protection Officer (“DPO”) using the details provided below:
Corne Muller at firstname.lastname@example.org
We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined considering the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, account opening documents, communications, and anything else as required by applicable laws and regulations.
We may rectify, replenish, or remove incomplete or inaccurate information, at any time and at our own discretion.
A “cookie” is a small piece of information that a website assign to your device while you are viewing a website. Cookies are extremely helpful and can be used for various purposes. These purposes include allowing you to navigate between pages efficiently, enable automatic activation of certain features, remembering your preferences and making the interaction between you and our Services quicker and easier. Cookies are also used to help ensure that the advertisements you see are relevant to you and your interests and to compile statistical data on your use of our Services.
The Site uses the following types of cookies:
a. ‘Session cookies’ which are stored only temporarily during a browsing session to allow normal use of the system and are deleted from your device when the browser is closed. These are used to maintain a so-called ‘session state’ and only lasts for the duration of your use of the Website. A session cookie expires when you close your browser, or if you have not visited the server for a certain period. Session cookies are required for the Platform to function optimally but are not used in any way to identify you personally.
b. ‘Permanent cookies’ these cookies permanently store a unique code on your computer or smart device hard drive-in order to identify you as an individual user. No Personal Information is stored in permanent cookies. You can view permanent cookies by looking in the cookies directory of your browser installation. These permanent cookies are not required for the website to work but may enhance your browsing experience. These cookies are read only by the Site, saved on your computer for a fixed period and are not deleted when the browser is closed.
c. ‘Third party cookies’ which are set by other online services who run content on the page you are viewing, for example by third party analytics companies who monitor and analyse our web access.
Cookies do not contain any information that personally identifies you, but Personal Information that we store about you may be linked, by us, to the information stored in and obtained from cookies. You may remove the cookies by following the instructions of your device preferences; however, if you choose to disable cookies, some features of our Site may not operate properly, and your online experience may be limited.
Third party links and information collection
The services available through the Website, may contain links to other third-party websites, including (without limitation) social media platforms, payment gateways, appointment scheduling and/or live chat platforms (“Third Party Websites”). If you select a link to any third-party Website, you may be subject to such third-party Website’s terms and conditions and/or other policies, which are not under our control, nor are we responsible, therefore.
Hyperlinks to Third Party Websites are provided “as is”, and we do not necessarily agree with, edit, or sponsor the content on Third Party Websites.
We do not monitor or review the content of any third-party Website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of other websites, either.
Users should evaluate the security and trustworthiness of any third-party Website before disclosing any personal information to them. We do not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.
How do we safeguard your information?
We take great care in implementing and maintaining the security of the Site and your information.
From time to time, we may request you to update your personal information on the website. You can review or update any personal information that we store by accessing your account online. Please note that to better protect you and safeguard your personal information, we take steps to verify your identity before granting you access to your account or making any corrections to your personal information.
In the unlikely event of personal information about a User being inadvertently leaked or Our security being unlawfully breached by any unauthorised party, we shall as soon as possible identify the relevant Users who may be affected by the security breach and shall attempt to contact them at their last known email address or contact details or by the quickest means possible.
We shall provide sufficient information to the User to allow him or her to take the necessary protective measures against the potential consequences of the compromise or shall advise Users of the steps to be taken by them and the possible consequences that may ensue from the breach for them.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse our Site, and we make no warranty, express, implied, or otherwise, that we will prevent such access.
Application of The Electronic Communications and Transactions Act 25 Of 2002 (“Ect Act”)
Data Messages (as defined in the ECT Act) will be deemed to have been received by us if we respond to the Data Messages.
Data Messages sent by us to a user will be deemed to have been received by such user in terms of the provisions specified in section 23(b) of the ECT Act.
Users acknowledge that electronic signatures, encryption and/or authentication are not required for valid electronic communications between us and users.
Information to be provided in terms of section 43(1) of the ECT Act:
Users warrant that Data Messages sent to us from any electronic device, used by such user, from time to time or owned by such user, were sent and or authorised by such user, personally.
This Website is owned and operated by The Travellers Friend (Pty) Ltd.
Address for service of legal documents: 6 Moonlight Drive, Farrarmere, Benoni, Gauteng, 1501.
Email address: email@example.com.
Contact Number: +27 (82) 691 3324.
We may use a third-party advertising technology to serve advertisements when you access the Site. This technology uses your information with regards to your use of the Services to serve advertisements to you (e.g., by placing third-party cookies on your web browser).
You may opt-out of any third-party ad networks, including those operated by members of the Network Advertising Initiative (“NAI”) and the Digital Advertising Alliance (“DAA”). For more information about this practice by NAI and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites.
We may use your Personal Information, such as your name, email address, telephone number, etc. ourselves or by using our third-party subcontractors for the purpose of providing you with promotional materials, concerning our services, which we believe may interest you.
Out of respect to your right to privacy we provide you within such marketing materials with means to decline receiving further marketing offers from us. If you unsubscribe, we will remove your email address or telephone number from our marketing distribution lists.
Please note that even if you have unsubscribed from receiving marketing emails from us, we may send you other types of important e-mail communications without offering you the opportunity to opt out of receiving them. These may include customer service announcements or administrative notices.
We understand the importance of protecting children’s privacy, especially in an online environment. The Site is not designed for or directed at children. Under no circumstances shall we allow use of our services by minors. We do not knowingly collect Personal Information from minors. If a parent or guardian becomes aware that his or her child has provided us with Personal Information without their consent, he or she should contact us at immediately to rectify the situation.
Lodging of Complaints
Telephone: +27 (0) 10 023 5207 or by Email: firstname.lastname@example.org.